About PCT Care Services
At PCT Care Services, we are a family-run homecare provider committed to delivering personalized, high-quality care that supports independence, dignity, and well-being. We understand that choosing care for yourself or a loved one is a deeply personal decision, and that’s why we put your needs and preferences at the heart of everything we do.
Our goal is simple: to help individuals live comfortably in their own homes, maintaining their lifestyle and achieving their personal goals. Whether it’s daily assistance, companionship, or specialized care, we tailor our services to meet the unique needs of each client.
Our Mission
Our mission is to provide compassionate, tailored care that enhances the quality of life for every individual we serve. We strive to ensure that each person remains in control of their care and daily choices, allowing them to maintain their independence, dignity, and comfort at home.
To achieve this, we hire and train care workers from the local community who share our commitment to high standards. Each team member undergoes rigorous recruitment, comprehensive training, and continuous professional development to ensure they deliver care with excellence and empathy.
Our Values
At PCT Care Services, our core values guide everything we do:
Compassion: We believe that true care goes beyond tasks. It’s about listening, understanding, and being present for those we serve.
Respect: Every individual is treated with dignity and respect, with their views, wishes, and needs shaping the care they receive.
Personalization: We recognize that everyone’s journey is different. That’s why every care plan is uniquely designed to fit the individual’s lifestyle, preferences, and desired outcomes.
Trust: Trust is the foundation of our relationship with our clients and their families. We work hard to earn and maintain it by delivering reliable, high-quality care.
"Care with Compassion, Support for Independence."
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"Care with Compassion, Support for Independence." 〰️
Our Approach
We don’t believe in a one-size-fits-all solution. Instead, we take the time to understand what’s important to you. During the care planning process, we’ll work closely with you, your family, and, where applicable, your healthcare team to ensure every aspect of your care is tailored to your specific needs and preferences.
Your care plan is not just about meeting immediate needs—it’s about enhancing your quality of life and helping you stay in control. From assistance with personal care, medication management, and meal preparation to companionship and specialized dementia care, our services are flexible and adaptable to your changing requirements.
Why Choose Us?
Locally Based, Community Focused: As a proud provider in Norfolk, we recruit from the local area, ensuring that our care workers have a deep understanding of the community and the people they serve.
Experienced and Qualified Team: All our care workers undergo thorough training and are equipped to handle a wide range of care needs, including dementia care, mobility support, and more.
Personalized Care Plans: We work with you to create a plan that fits your lifestyle, ensuring you remain at the center of your care decisions.
Flexible Services: Whether you need a few hours of support, overnight care, or full-time assistance, we adapt to your schedule and your needs.
Our Promise to You
At PCT Care Services, we treat each client like family. We promise to provide care that not only meets your needs but exceeds your expectations. Our team is here to support you in living independently, with confidence and comfort, in your own home.
If you’re looking for reliable, compassionate, and personalized homecare, get in touch with us today. Let’s work together to create a care plan that fits your life and enhances your well-being.
